Lead and develop a team of 8-10 overnight Customer Support Specialists to deliver world-class customer experiences.
Use data and KPIs to drive measurable improvements in satisfaction, quality, productivity, and efficiency.
Own hiring, coaching, and compliance while fostering a culture of accountability and continuous improvement.
Cherry is a fast-growing FinTech that provides a simple, fast, and inclusive Buy Now, Pay Later solution for medical practices. Founded by Stanford entrepreneurs and backed by top investors, the company is fully remote and focused on innovation and exceptional customer experience.
Lead, coach, and develop remote Patient Scheduling and Conversion Specialists to hit team goals.
Monitor KPIs for scheduling, conversion, quality, and patient satisfaction, then implement action plans.
Partner with clinical, training, and quality teams to resolve escalations and improve patient access.
The company delivers hearing healthcare access through a remote patient contact center focused on scheduling and engagement. It is a growing healthcare operations organization that values coaching, continuous improvement, and a patient-first culture.
Lead daily care coordination operations, assign workloads, and manage caseloads to ensure timely service delivery.
Coach and develop team members through mentorship, feedback, performance reviews, and training.
Monitor performance metrics, resolve escalated issues, and collaborate with stakeholders to improve access to care.
A healthcare services organization that helps members navigate care, connect with providers, and manage transitions. It fosters a collaborative, accountable, and member-centered culture with a focus on quality and compliance.